Privacy Policy

1. Introduction

Supacalls ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone answering service.

2. Information We Collect

Account Information

When you register for Supacalls, we collect:

• Business name and contact information
• Email address and phone number
• Billing and payment information
• Business license and verification details

Call Data

To provide our service, we process:

• Call recordings and transcripts
• Caller phone numbers and names
• Call duration, time, and date
• Customer information provided during calls
• Job details and scheduling information

Usage Information

We automatically collect:

• Device information (IP address, browser type)
• Usage patterns and feature interactions
• Service performance and error logs

3. How We Use Your Information

We use collected information to:

• Provide and maintain the AI answering service
• Process and route calls according to your preferences
• Screen emergency calls from routine requests
• Qualify jobs and collect customer details
• Integrate with your calendar and scheduling systems
• Send notifications about calls and bookings
• Process payments and manage subscriptions
• Improve our AI models and service quality
• Provide customer support
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

Service Providers

Third-party vendors who help us provide the service, including cloud hosting, payment processing, and analytics providers. These providers are contractually obligated to protect your data.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety or that of others.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings are retained for 90 days unless you request longer retention. After account cancellation, we delete your data within 30 days, except where retention is required by law.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and testing
• Access controls and authentication
• Secure data centers with physical safeguards

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at privacy@supacalls.com.

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our service. You can control cookies through your browser settings.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: privacy@supacalls.com
• Phone: 1-800-SUPACALLS